This Privacy Policy explains how tvjili collects, uses, stores, shares, and protects your personal information when you register and use the tvjili platform. We process personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the regulations issued by the National Privacy Commission (NPC). By creating a tvjili account, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
Six core commitments that define how tvjili treats your personal information — every day, across every part of the platform.
tvjili collects only the personal data required to deliver the specific service or function for which it is needed. Data collected during registration is not repurposed for unrelated commercial activities without your explicit consent.
We request the minimum amount of personal information necessary at each stage — your mobile number for registration, your government ID only when required for KYC withdrawal verification. We don't collect data we don't need.
All tvjili personal data is protected by 256-bit TLS in transit and AES-256 encryption at rest on secure servers. Access to personal data is restricted to authorised tvjili personnel on a strict need-to-know basis with full audit logging.
tvjili retains personal data only for as long as is necessary for the purpose it was collected, or as required by applicable Philippine law and regulation. KYC documents, financial records, and game history have specific retention periods defined in this Policy.
tvjili recognises all data subject rights granted under the Philippine Data Privacy Act: access, correction, erasure, object, portability, and the right to lodge a complaint with the National Privacy Commission. We process rights requests within 15 business days.
tvjili does not sell your personal data to third parties. Data is shared only with vetted service providers under binding data processing agreements, and with regulatory or law enforcement bodies where required by Philippine law.
tvjili ("we," "our," "us") is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy applies to all personal data collected in connection with your use of the tvjili website at tvjili.club and all associated services including but not limited to account management, gaming activity, payment processing, promotional communications, and customer support.
This Policy is written in plain English with a view to being genuinely understandable to tvjili players across the Philippines — whether you're based in Metro Manila, Cebu, Davao, Iloilo, or anywhere in the archipelago. Where legal terminology is unavoidable, we have provided plain-language explanations alongside it.
If you do not agree with any part of this Privacy Policy, you should discontinue your use of the tvjili platform. Continued use of tvjili following the effective date of this Policy, or any subsequent amendment, constitutes your acceptance of its terms.
Philippine Data Privacy Act: tvjili's data practices are designed to comply with Republic Act No. 10173 (the Data Privacy Act of 2012) and the implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.
2.1 Controller. For the purposes of the Philippine Data Privacy Act of 2012, tvjili acts as the personal information controller in respect of data collected from users of the tvjili.club platform. As personal information controller, tvjili determines the purpose, means, and scope of personal data processing activities described in this Policy.
2.2 Contact. All enquiries, requests, and formal notices relating to data privacy should be directed to tvjili's designated Data Protection Officer (DPO) via the contact details provided in Section 16 of this Policy.
2.3 Processors. tvjili engages third-party personal information processors — including payment service providers, KYC verification providers, game platform vendors, and cloud infrastructure operators — who process personal data on tvjili's behalf pursuant to written data processing agreements that impose obligations consistent with those required under Philippine data privacy law.
tvjili collects the following categories of personal data in connection with your registration and use of the platform. The specific data collected depends on the features and services you access.
Full name, date of birth, gender, Philippine mobile number, email address (optional), and chosen account credentials. This data is collected at registration and is mandatory for account creation.
Government-issued photographic ID (such as UMID, PhilSys National ID, driver's licence, or Philippine passport), facial photograph or selfie where required for liveness verification, and proof of address where applicable. Collected only when you submit a withdrawal request and KYC has not been previously completed.
GCash account number, PayMaya account number, bank account details for BDO, BPI, or Metrobank transfers, deposit and withdrawal history, transaction amounts, timestamps, and payment method references. Payment card numbers are not stored by tvjili — they are tokenised by the relevant payment processor.
Game sessions played, bet amounts, win and loss records, bonus utilisation history, game preferences, and responsible gaming tool usage (e.g., deposit limit settings and self-exclusion requests). This data is retained for regulatory compliance and responsible gaming purposes.
IP address, device type and operating system, browser type and version, screen resolution, session duration, pages visited within the tvjili platform, referral source, and general geographic location (country/region level) derived from IP address. This data is used for security, fraud prevention, and platform performance purposes.
Records of support communications (live chat transcripts, email correspondence), feedback submissions, dispute correspondence, and any other communications you initiate with tvjili. These are retained for service quality, dispute resolution, and compliance purposes.
4.1 Directly from You. The primary source of personal data at tvjili is information you voluntarily provide — during account registration, when completing KYC verification, when making deposits or withdrawal requests, when contacting support, and when responding to surveys or promotional offers.
4.2 Automatically During Platform Use. tvjili's web infrastructure automatically records certain technical data when you access the platform, including your IP address, browser information, device identifiers, and session activity. This occurs through standard web server logging, session management cookies, and analytics tools operated by or on behalf of tvjili.
4.3 From Third-Party Service Providers. tvjili may receive personal data from third-party payment processors (e.g., transaction confirmation and reference data from GCash or bank partners), KYC verification service providers (e.g., identity document verification results), and fraud detection services that cross-reference submitted data against relevant risk databases.
4.4 From Publicly Available Sources. In limited circumstances related to fraud prevention or AML compliance, tvjili may supplement account data with information from publicly available government or regulatory databases in the Philippines.
The following table sets out the primary purposes for which tvjili processes personal data and the corresponding legal basis for each processing activity under the Philippine Data Privacy Act of 2012.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity, contact, credential data | Contract performance; consent |
| Processing deposits and withdrawals | Financial, identity, KYC data | Contract performance; legal obligation |
| Age and identity verification (KYC) | Government ID, biometric data | Legal obligation; legitimate interest |
| Game delivery and session management | Account, gaming activity, technical data | Contract performance |
| Fraud prevention and AML compliance | Financial, technical, identity data | Legal obligation; legitimate interest |
| Responsible gaming monitoring | Gaming activity, financial data | Legal obligation; legitimate interest |
| Customer support and dispute resolution | Identity, communications, gaming data | Contract performance; legitimate interest |
| Platform security and abuse prevention | Technical, identity data | Legitimate interest |
| Promotional communications (opted-in) | Contact, gaming preference data | Consent |
| Regulatory reporting to PAGCOR and NPC | Financial, identity, gaming data | Legal obligation |
Consent-Based Processing: Where tvjili relies on your consent as the legal basis for processing — particularly for marketing communications — you have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal. Contact tvjili support or adjust your account preferences to withdraw consent.
6.1 Use of Cookies. The tvjili platform uses cookies and similar tracking technologies (session tokens, local storage) to enable essential platform functionality, maintain your login session, remember preferences, and support security features. Some analytical cookies are also used to understand how players navigate and use the platform, allowing tvjili to improve the user experience.
6.2 Essential Cookies. Certain cookies are strictly necessary for the tvjili platform to function — including session authentication tokens and security cookies. These cannot be disabled without disabling core platform functionality. They do not track browsing activity outside of tvjili.club.
6.3 Analytical Cookies. tvjili may use privacy-respecting analytical tools to collect aggregated, non-personally-identifying data about how the platform is used. This data helps tvjili understand which game categories are most popular, where players encounter friction in the interface, and how to improve platform performance. These cookies do not identify individual players.
6.4 Managing Cookies. You may configure your browser to block or delete cookies at any time. Note that disabling essential cookies will prevent you from logging into your tvjili account. Instructions for managing cookies in major browsers are available from the browser vendor's help documentation.
tvjili does not sell personal data to third parties. Personal data may be shared in the following circumstances only:
No Data Sales: tvjili does not sell, rent, or trade personal data to data brokers, advertising networks, or any third party for commercial gain. Data is shared only for the specific functional or legal purposes described above.
8.1 Cross-Border Processing. Some of tvjili's third-party service providers — including game platform providers and cloud infrastructure operators — may process personal data in data centres located outside the Republic of the Philippines. Where such international transfers occur, tvjili requires contractual safeguards equivalent to those required under Philippine data privacy law to protect the transferred data.
8.2 Safeguards. International data transfers from tvjili to third-party processors are governed by data processing agreements that impose obligations on the recipient to maintain adequate security standards, process data only for the contracted purpose, and comply with applicable data protection law.
8.3 Your Rights in Cross-Border Transfers. Your rights under the Philippine Data Privacy Act — including access, correction, and erasure rights — apply to personal data regardless of where it is physically processed. You may exercise these rights through the tvjili Data Protection Officer as described in Section 16.
tvjili retains personal data for the period necessary to fulfil the purpose for which it was collected, to meet legal obligations, or to resolve disputes. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents recovery or re-identification. Anonymised, aggregated data may be retained indefinitely for legitimate statistical and analytical purposes.
10.1 Technical Controls. tvjili implements the following technical security measures to protect personal data: 256-bit TLS encryption for all data in transit between your device and tvjili servers; AES-256 encryption for personal data at rest on tvjili's servers; access control policies that limit database and data access to authorised personnel on a strict need-to-know basis; multi-factor authentication for tvjili system administrator accounts; and continuous monitoring of systems for unauthorised access attempts or anomalous activity.
10.2 Organisational Controls. tvjili's internal data protection obligations include staff training on data privacy requirements, background checks for personnel with access to personal data, documented data processing procedures, and regular security reviews. Data processing agreements with all third-party processors impose equivalent organisational security requirements.
10.3 Breach Notification. In the event of a personal data breach that is likely to result in a real risk of serious harm to data subjects, tvjili will notify the National Privacy Commission within 72 hours of becoming aware of the breach and will notify affected data subjects without undue delay where the breach is likely to adversely affect their rights and freedoms.
10.4 Player Responsibility. tvjili's security measures protect data on our side of the connection. Players are responsible for maintaining the security of their own devices, using strong passwords, enabling 2FA, and not sharing login credentials. tvjili cannot be held responsible for breaches resulting from a player's failure to maintain device or credential security.
Under the Philippine Data Privacy Act of 2012, you hold the following rights in respect of your personal data held by tvjili. You may exercise any of these rights by contacting our Data Protection Officer as described in Section 16. tvjili will respond to valid rights requests within fifteen (15) business days of receipt.
You have the right to request a copy of the personal data tvjili holds about you and information about how that data is being processed.
You may request that tvjili correct inaccurate or incomplete personal data held about you. Corrections are applied within 15 business days.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations that may prevent immediate deletion.
You may object to processing based on legitimate interest or for direct marketing. Objections to marketing will be honoured immediately. Objections to other processing will be considered in light of applicable legal obligations.
You may request that tvjili provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible.
If you believe tvjili has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines through its official channels.
Identity Verification for Rights Requests: To protect against unauthorised disclosure, tvjili will verify your identity before processing any data subject rights request. You will be asked to confirm your registered mobile number and may be required to provide documentary verification for sensitive requests such as data access or erasure.
12.1 Minimum Age. The tvjili platform is strictly intended for individuals aged 21 years and above. tvjili does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the mandatory KYC process, and accounts found to belong to individuals under 21 are suspended and their data handled in accordance with applicable regulatory requirements.
12.2 Parental Responsibility. If you are a parent or guardian and believe that a minor under 21 has registered an account or otherwise provided personal data to tvjili, please contact our support team immediately. tvjili will take prompt action to delete the relevant data and close the account.
13.1 Opt-In Consent. tvjili sends promotional communications — including information about bonuses, new game launches, and platform updates — only to players who have opted in to receive such communications during registration or subsequently through their account settings. Marketing communications are delivered via SMS to your registered Philippine mobile number and/or email where provided.
13.2 Withdrawal of Consent. You may opt out of marketing communications at any time by updating your notification preferences in your tvjili account settings, by replying STOP to any marketing SMS, or by contacting tvjili support directly. Withdrawal of marketing consent will be processed within 5 business days and will not affect your ability to use the platform.
13.3 Service Communications. Withdrawal of marketing consent does not affect tvjili's right to send you service-related communications that are necessary for the performance of your account agreement — including transaction confirmations, security alerts, account verification messages, and responsible gaming notifications. These are not marketing communications and cannot be opted out of while your account is active.
The tvjili platform may contain references to or integrations with third-party game providers and payment services. Where you interact with third-party services — such as a GCash payment interface or a game operated by an external provider — that interaction is governed by the third party's own privacy policy. tvjili is not responsible for the data practices of third-party providers and recommends that you review their privacy policies before interacting with their services.
Game providers integrated into the tvjili platform receive the minimum data necessary to operate the game session (such as an anonymised session identifier and bet amounts) and are bound by data processing agreements with tvjili. They do not receive your full identity or financial data in the ordinary course of gameplay.
15.1 Right to Update. tvjili reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this Policy indicates the most recent revision.
15.2 Notification of Material Changes. Where changes to this Policy are material — affecting how we use your data in ways that could significantly affect your rights — tvjili will notify registered players via SMS to the registered mobile number and/or through a notification displayed on next login, at least seven (7) days before the changes take effect.
15.3 Continued Use. Your continued use of the tvjili platform following the effective date of any updated Privacy Policy constitutes acceptance of the revised policy. If you do not agree to the updated terms, you should discontinue use and request account closure in accordance with the tvjili Terms and Conditions.
For all privacy-related enquiries, data subject rights requests, or formal notices regarding this Privacy Policy, please contact tvjili's designated Data Protection Officer using the following details:
Contact method: support@tvjili.club
Subject line: DATA PRIVACY REQUEST — [Your Name]
Response time: 15 business days from receipt of a valid, verifiable request.
If you are not satisfied with tvjili's response to a data privacy concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for administering and implementing the Data Privacy Act of 2012. Complaints to the NPC can be filed through the NPC's official government channels.
Please direct all formal data privacy requests and DPO communications to support@tvjili.club with a clear subject line identifying the nature of your request. tvjili does not accept data privacy notices submitted via social media, live chat, or third-party intermediaries for formal processing purposes.
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